What we collect
- The name, email and phone number you enter when booking.
- Your stay dates and party size.
- The identity document you provide for the legally required guest registration.
- Anything you send us through the contact form.
We never receive or store your card number. Card details go straight to Stripe; we only get back a payment reference and its status.
Who we share it with
- Stripe — processes the payment and any refund.
- Hostex — our property management system. Your booking is mirrored there so the room and messaging can be managed.
- Local authorities, where the law requires us to register guests staying with us.
We do not sell your data to anyone.
How long we keep it
Booking and payment records are kept for as long as accounting and legal obligations require. Contact messages and session data are cleared periodically.
Your rights
You can ask to see, correct or delete your personal data. We will act on it as far as the law allows — some transaction records must be retained.
Send requests to [email protected] or via the data deletion page.
This page describes how our system actually handles data. It is not legal advice — have it reviewed by your lawyer before trading at scale.