1. Booking and confirmation
A booking is confirmed only once the stay has been secured in our system and you have received a confirmation email. Until then the room is not guaranteed.
2. Price and payment
Prices are shown in USD for the whole stay and include the fees listed at checkout. The full value of the stay is taken at the time of booking.
When you pay, we place a hold on your card and only take the money once the stay is confirmed. If the stay cannot be secured, the hold is released and you are not charged.
Payments are processed by Stripe. We do not store your card number.
3. Cancellation and refunds
You may send a cancellation request at any time before check-in. We review each request — a request does not cancel the stay by itself.
Each refund is considered case by case and agreed with you directly.
Refunds are returned to the card used to pay and usually take 5–10 working days to appear.
4. Check-in, documents and house rules
- Check-in from 15:00, check-out by 12:00.
- Vietnamese law requires every guest to provide a passport or ID card so we can register the stay.
- The number of guests may not exceed the capacity shown on the stay page.
- No smoking indoors. Keep noise down after 22:00 — these are residential buildings.
5. Changes from our side
In the rare case a stay becomes unusable (a technical failure or damage), we will move you to an equivalent stay or refund everything you have paid.
This page describes how our booking system actually behaves. It is not legal advice; have the final wording reviewed by your lawyer before trading at scale.